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Deborah Manzo, Improvement Specialist

Deborah Manzo, Improvement Specialist

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Dr. Manzo directs the North Carolina Performance Excellence Program. Dr. Manzo provides coaching services in for business, healthcare, manufacturing, government, and education in their continuous improvement journey. She provides direct coaching services and training in performance excellence in the areas leadership, strategic planning, action planning, customer focus, analytics, knowledge management, workforce capability, capacity, and motivation, process improvements, and results based decision making This includes custom designed learning activities for senior leaders, boards, directors, managers, supervisors, category leads, and the general workforce. Current references may be obtained from Duke Health System, Duke Energy, Honda, Americas Division NMHG: Hyster/Yale, Purdue Pharma, Charlotte-Mecklenburg School System, and Village of Pinehurst.
Dr. Manzo serves on the Editorial Review Board for the American Society for Quality- Quality Management Journal. Since 1999, she also serves the United States National Institute for Standards and Technology (NIST) as a National Baldrige Alumni Senior Examiner. She has served as the Senior Director for Continuous Improvement and Professional Development for an organization with 14,000 employees and 125 sites. Dr. Manzo is also a Clinical Associate Professor with UNC-Chapel Hill since 1999 with extensive experience teaching masters and doctoral students in leadership, diversity, performance excellence, research and evaluation.

Deb received her doctorate from Columbia University in leadership and administration; her masters, B.S. and B.A. from Oklahoma State University; and masters from NOVA Southeastern University.

She is a master trainer in Baldrige Criteria for Performance Excellence, Quality Tools, Thinking Maps; Covey-7 Habits; Framework for Understanding Poverty; Professional Learning Communities; and Facilitative Leadership. She is a certified Six Sigma Black Belt and ISO 9001 Auditor.