See how excellence adds up:

Attend and learn how recent national award recipients from healthcare, education and the public sector:

• developed staff satisfaction in the 95th percentile
• reduced mortality rates to the levels of the best hospitals
• reduced product costs 400%
• saved $25 million in repair costs
• decreased student dropout rate to 3.5%

Experience Baldrige and Shingo Prize Award recipients’ journeys to excellence:

Presentations will be made by:

Colonel David Smith
Commanding Officer, Fleet Readiness Center East Cherry Point, NC
Recipient of the 2007 Shingo Gold Medallion Award AND 2008 Shingo Silver Medallion Award

Kathy Harris
Vice President Human Resources and Organizational Development, Mercy Health System, Janesville, WI 2007 Malcolm Baldrige National Quality Award Recipient

Dr. Terry Holliday
Superintendent, Iredell-Statesville Schools, Statesville, NC
2008 Malcolm Baldrige National Quality Award Recipient

Attend and you can:

• Experience through breakout sessions with organizations like Volvo Construction Equipment, Duke University Hospital, Iredell-Statesville Schools, and PIT Instruction and Training how Baldrige performance excellence criteria and the Shingo guidelines can improve productivity, reduce costs and errors, and increase customer satisfaction
• Network with others facing similar issues in these tough economic times
• Celebrate the NC Awards for Excellence (Baldrige) and Shingo Prize recipient during the luncheon and learn how they earned these honors