Open lines of communication make customer service effective and strong. It builds trust, which can ultimately alleviate worry and stress.
Thoughts on the results of the Cybersecurity Framework Workshop.
Explaining the technical difficulties with the "Manufacturing Minute" video series.
Manufacturing Day 2013 brought over 35,000 people to learn about modern manufacturing at 834 events in 48 states.
What lengths would you go to, to delight a customer?
Dang that chicken....
How much thought have you given to cyber security threats and the risk to your business?
Plan now so you know what to do before, during and after an emergency, in order to ensure your business can avoid a significant interruption due to natural or human-made disasters.
The IES Executive Director's perspective on Manufacturing Day 2013.
Internal audits are like an annual check-up with the doctor ... yes, they are that important and necessary!
I am a big proponent and avid user of social media and have enjoyed growing IES' social media presences over the last few years. Last week, I did something stupid on Twitter.
The deadline is looming for compliance with the new OSHA Hazard Communication Standard.
With a management framework, all processes are interrelated with one another to ensure excellence at the highest levels.
What was the legal responsibility of an employer during the time of government shutdown, when OSHA and its inspectors were furloughed?
This special extended episode of the "Manufacturing Minute" examines the "kP" rule for minimizing the cost of inspection of incoming parts and supplies.
Several members of the "Manufacturing Makes It Real" Network were included in this month's issue of Business North Carolina magazine.
Examining a quote by Japanese quality expert Masaaki Imai, author of Kaizen: The Key to Japan's Competitive Success.
Any company, big or small, can pursue operational excellence.
OSHA expects everyone at your business who handles hazardous materials to have been trained on the new standard by December 1st. How far along are you?