Internal audits are like an annual check-up with the doctor ... yes, they are that important and necessary!
This special extended episode of the "Manufacturing Minute" examines the "kP" rule for minimizing the cost of inspection of incoming parts and supplies.
Examining a quote by Japanese quality expert Masaaki Imai, author of Kaizen: The Key to Japan's Competitive Success.
In this episode of the "Manufacturing Minute" -- the fifth in our series, Will 3D Printing Doom Manufacturing, or Save It? -- we consider the issue of liability with respect to 3D-printed items.
The "Manufacturing Makes It Real" Network is proud to welcome Urethane Innovators as a new Associate Member.
This "Manufacturing Minute" episodes examines a quote from Dr. Russell Ackoff, a colleague of Dr. W. Edwards Deming and one of the premiere thinkers on systems theory and human organizations.
What if we're not offering a course you particularly need? Now you can fill out a quick form and we'll let you know when the course is ready.
On this episode of the "Manufacturing Minute," we have a Quality Quote that most of us as consumers are familiar with in one form or another.
For our first Manufacturing Minute video of 2013, we take a look at New Year's resolutions for manufacturing ... which aren't that different from resolutions for everybody else.
In this "Manufacturing Minute" episode, we look at a "Quality Quote" from Philip B. Crosby.
In their company newsletter, Dennis Quaintance, the CEO and "CDO" -- Chief Design Officer -- of Quaintance-Weaver Restaurants & Hotels discusses the process they go through to keep their properties and services on the cutting edge.
Review of a mysterious book that presents a variety of quality-improvement tips for witches, wizards, and various types of supernatural beings such as vampires, zombies, and ghosts.
Today's "Manufacturing Minute" covers the "Deming Chain Reaction" that formed the underpinning of Dr. W. Edwards Deming's approach to continual quality improvement.
I am currently developing some programs around customer service, strategic customer care, customer focus, and the overall customer experience. These are topics that have been of interest to me since I first learned about total quality management in the late 80’s as a disciple of Tom Peters.
With Value Based Purchasing (VBP) on its way, hospitals’ financial viability is dependent in part on improvements in quality and patient safety. The intent of this article is to demonstrate some key elements necessary for potential breakthrough results.
I wrote my last blog on customer satisfaction and used the Kano Model to help explain different levels of attributes or product features that will delight your customer and keep them coming back. This blog will focus on how those needs, which are the voice of the customer, get translated into actions that your organization should take to sustain customer satisfaction.
Or, how to get inspired and discouraged at the same time.
I wanted to work for all of them, the seven organizations that told their stories at the 23rd annual Quest for Excellence conference in Washington, DC, last week.
How do you keep customers satisfied? First you need to understand what motivates your customer. Dr. Nuriaki Kano developed a model to help identify some basic premises of what customers want and need. The "Kano Model" is a simple two axis matrix with "satisfaction" on the vertical axis and "achievement" on the horizontal axis: