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Performance Excellence Program (Baldrige)

Baldrige applicants know that the journey is not about receiving a North Carolina Performance Excellence or Presidential Award, although that’s a nice goal. It’s about getting expert feedback on where they are and where they need to be. It’s about having the tools to examine all parts of their management model and improve processes while keeping the whole organization in mind.

The Baldrige journey is about learning how to achieve:

  • Effectiveness
  • Sustainability
  • Innovation
  • World-class results
  • Integrated processes
  • Organizational learning
  • A national network to support and sustain your organization

Be a part of a collective force that is improving American companies, education, health care and public institutions.

Click here to read a Baldrige message of hope and celebration from Debbie Collard, immediate past chair of the Malcolm Baldrige National Quality Award Foundation.

Why Take the Baldrige Journey?

Excellence is a Journey, Not a Destination

Organizations everywhere are looking for ways to effectively and efficiently meet their missions and achieve their visions. Thousands of organizations use the Baldrige Criteria for Performance Excellence to guide their enterprises, improve performance and get sustainable results. This proven improvement and innovation framework offers your organization an integrated approach to key management areas:

  • Leadership
  • Strategic planning
  • Customer focus
  • Measurement, analysis, and knowledge management
  • Workforce focus
  • Process management
  • Results

Improve Your Performance

The Baldrige Criteria can be adapted to fit your unique challenges and culture and help you evaluate performance, assess where improvements or innovation are most needed, and get results. By taking the Baldrige journey, you become part of a national effort to improve America’s performance and its competitive standing in the world. You can be proud to know that your employees, customers, board members and other stakeholders are all better off—and that America is better off.

That’s why thousands of organizations of all sizes in every industry use the Baldrige Criteria—and a select group applies for the Malcolm Baldrige National Quality Award:

  • Large, Fortune 500 companies, including Boeing Aerospace Support and Caterpillar Financial
  • Small businesses, such as PRO-TEC Coating Company, which provides coated sheet steel to the U.S. auto industry and privately-held MESA Products, Inc.  which designs and manufactures cathodic protection systems for underground pipelines and tanks
  • Large hospitals and hospital systems, like Poudre Valley Health System and single hospitals like Bronson Methodist Hospital
  • Large and small schools and colleges, such as Iredell-Statesville Schools and Richland College
  • Nonprofits and government entities, such as the City of Coral Springs and U.S. Army ARDEC

Begin the Journey with the North Carolina Baldrige Program.