Schedule

Sessions

Session 1: Importance of Manufacturing to North Carolina (Keynote address)

Deputy Secretary Dale Carroll, North Carolina Department of Commerce

When Dale Carroll was appointed by Gov. Bev Perdue as the deputy secretary of the N.C. Department of Commerce in January 2009, he brought three decades of business management and executive leadership to the position. Deputy Secretary Carroll will be present a keynote on the continued importance of manufacturing in our economy.

Prior to joining Commerce, Mr. Carroll served for 12 years as the chief executive officer of AdvantageWest, an economic development partnership that serves 23 counties in the western part of the state. Before that, he worked for 18 years with Carolina Power & Light (now Progress Energy) in roles that ranged from energy services engineer to manager of economic development. During his tenure at AdvantageWest, Carroll's board and staff were recognized for excellence by the U.S. Department of Commerce, National Association of Manufacturers, Southeast Tourism Society, Entrepreneur Magazine and Southern Economic Development Council. He is a past president of the N.C. Economic Developers Association and has served on the state's Economic Development Board and the N.C. Biotechnology Center's Advisory Committee for Biotechnology in Western North Carolina.

Mr. Carroll received a bachelor of science degree from N.C. State University and a master's degree in management and human relations from Webster University in St. Louis.

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Session 2: Baldrige Journey: Guiding Businesses to Performance Excellence

Col. L. S. Loch, United States Marine Corps, Commanding Officer Fleet Readiness Center East

Commanding Officer, Col. L. S. Loch, of the United States Marine Corps, Fleet Readiness Center East represents the first military organization to be awarded a North Carolina Awards for Excellence Level 3 Advancement Award. Col. Loch will share his story of how using Baldrige Criteria can be applied to any organization that desires business excellence.

Colonel Loch enlisted in the Marine Corps in July 1975 and has served in many capacities, including as an Embassy Guard at two American Embassies and the Executive Officer of a Marine Security Guard Battalion at a third Embassy. He was a USMC F/A-18 Exchange Officer to the Royal Australian Air Force and served as the Assistant Senior Engineering Officer of No. 3 Squadron, Williamtown, New South Wales. He was the Operations and Executive Officer of Marine Aviation Logistics Squadron 26 (MALS-26), MCAS New River, North Carolina, and the Commanding Officer of MALS-16, San Diego, California. Colonel Loch served as Executive Officer of Fleet Readiness Center (FRC) East, Cherry Point, North Carolina, until assuming duties as Commanding Officer of FRC East on 16 June 2009.

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Session 3: The Rugged Path: Diversifying from Government to Commercial Client Product and Base

Eric Warnhoff, Vice President of Operations, RLCB, Inc.

What are the options for business expansion in today's market? New clients, new market opportunities, new products, alternative marketing methods… are all strategies for development and growth. Join Eric Warnhoff, vice president of operations for RLCB, Inc. as he describes how implementation of ISO 9001 has been instrumental in aligning critical factors of the company's mission to its operational performance and resulting growth initiatives.

Founded in 1966, RLCB Inc. is an associated agency of National Industries for the Blind (NIB). Through this association, RLCB is an authorized Ability One agency with over 75% of direct labor associates being blind. A leader in textile cutting and sewing, RLCB has a long history in producing a wide array of products for the United States military. RLCB has taken great pride in growing and developing their manufacturing department. RLCB has obtained a rich history in manufacturing many products for the US Military, the US Government, as well as its commercial customers. They have been able to maintain a high level of quality production while, providing real world hands on training for those who are legally blind.

Eric Warnhoff is vice president of operations, responsible for overall operations and production. His background and experience with federal procurement, manufacturing, project management and product development ensure on-time delivery and quality production. Mr. Warnhoff is a graduate of the University of Southern Illinois with a B.S. in mechanical engineering. He received a Certificate of Management from the Darden Graduate School of Business Administration at University of Virginia.

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Session 4: "Built in Quality" –You'll Grow Old and Grey Attempting to Add it On!

Cathy Critz, President, Solutions FYS, Inc.

"Built in Quality" is a strategy that minimizes the need for inspection "after the fact" and enables prompt problem solving. "Built in Quality" practices are proactive, starting before a product or process is launched, and continuing through all phases of preparation, production, and assembly. "Built in Quality" yields lower costs and improves customer satisfaction by focusing on error-proofing during development, by highlighting what makes product acceptable versus unacceptable, and by incorporating needed inspection within processes to prevent passing defective products along for further processing.

Compatible with an organization's existing quality management systems, "Built in Quality" supports Lean and Six Sigma initiatives.

Cathy Critz founded Solutions FYS (For Your Success) in 1995 to help organizations become more successful by improving their quality and manufacturing operations. With a foundation of more than 30 years of manufacturing, quality and product development experience, Ms. Critz, with Solutions FYS' national network of affiliates, provides full service manufacturing and quality improvement services and technical support, including customized training and curriculum development. Ms. Critz is an AQS certified Six Sigma Black Belt. She earned B.S. and M.S. degrees in Textile Chemistry from Virginia Polytechnic Institute and State University, and an M.B.A. from Wake Forest University.

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Session 5: How Building a Sandwich Can Help Management Review

Sheronda Jeffries, TL 9000 Program Manager, Cisco Systems

Most people hate being forced to do something and when forced, tend to do just the minimum. So how do you get and keep management interested, involved and excited about ISO 9001 and management review? Aligning the critical factors of the company and establishing a management review hierarchy that works with the schedules of busy leaders will ensure that the right performance measures are reviewed at the right levels.

Effective management review relies on measuring the right things and monitoring performance. It also relies on involving the right people equipped with the right tools. Both a sandwich and management review are simply better with layers! Management review needs layers of reviews, layers of involvement, and layers of performance measures. So how do you get the right layers, the right timing for the reviews, and the right level of involvement? Build that sandwich with the right ingredients the first time.

Sheronda Jeffries has more than 20 years auditing and training to quality management systems. Her experience spans many industries, including telecommunications, automotive and testing laboratories, in addition to electrical, mechanical, paper and plastic manufacturing.

As one of Cisco's representative to the QuEST Forum, a collaboration of organizations dedicated to telecom supply chain quality and performance, Ms. Jeffries contributed to the development of the TL 9000 Requirements and Measurements. She is presently responsible for providing internal consulting support to Cisco development organizations to align processes and strategies to achieve performance against ISO 9001 and TL 9000.

Ms. Jeffries holds a B.S. in Electrical Engineering from North Carolina A&T State University. In addition to being a former IATCA-certified Senior Auditor, Sheronda is a Certified Quality Auditor and a Senior Member of the ASQ.

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Session 6: Thriving in a Recession

Larry Mobley, P.E., Solution Architect, Oracle Application Global Sales Support

Tough economic times are upon us and many companies, even well established companies, will not survive. What can you do to survive? And, not only survive, but to thrive? This presentation summarizes concepts and guidance developed through years of experience and consulting in companies, large and small, through periods of tough markets. In tough economic times there is little room for error: operational performance is critical. This presentation outlines fundamentals in management philosophy and objectives for a company to succeed, based on best practices from companies that have thrived in prior down-markets. But, even after management sets the proper course for success, how can they be sure that those plans and objectives are being accomplished? Learn how to utilize key success metrics on computer dashboards to continuously monitor performance.

Larry Mobley has 30 years experience in manufacturing, supply chain management and consulting. Mr. Mobley has focused on people and processes, as well as procedures where prioritization, allocation, and consistent execution are key. His experiences include engineering and operations management in high-tech and electronics manufacturing, Vice President of Manufacturing over three semiconductor factories, and consulting in discrete, process, and repetitive environments. Mr. Mobley has been recognized by APICS as Certified in Production and Inventory Management (CPIM) and Certified in Integrated Resource Management (CIRM). Additionally he served for two years on APICS' national committee to write the CIRM examinations.

Mr. Mobley is a registered Professional Engineer in two states and a senior member of the IEEE. He has a B.S.E. (Electronics) from Duke University and a Master of Management (Manufacturing) University of North Carolina.

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Awards Lunch: NC Awards for Excellence, Shingo Prize for Operational Excellence and 1B4NC

You will have the opportunity to learn more about what it takes to be a world-class company. Join us as we honor North Carolina organizations who demonstrated exceptional performance practices as measured against the Malcolm Baldrige Criteria for Performance Excellence, and the Shingo Prize for Operational Excellence. In addition, award recipients of the 1B4NC program will be recognized for their contributions to the IES promise: to create $1 billion in economic benefit to the state of North Carolina by 2010.

NCAfE

• Duke University Hospital, Durham, NC—Level 3, Advancement
• Fleet Readiness Center East, Cherry Point, NC—Level 3, Advancement
• WestCare Health System, Sylva, NC—Level 1, Involvement

1B4NC

Longworth Industries, Cando, NC

Jeff Lucas, deputy director of the Baldrige National Quality Program will formally recognize The North Carolina Awards for Excellence program for assisting Iredell-Statesville Schools in obtaining the 2008 national award. Iredell-Statesville Schools progressed through NCAfE from Level 1 to Level 3 and advanced through to receive the highest and most prestigious, Baldrige National Quality Award for education.

Shingo

Volvo Construction Equipment, Skyland, NC recipient of The Shingo Prize Silver Medallion.

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Session 7: Design of Experiments I: Understanding the DOE Quality Tool with case study

Kevin Grayson, Manager of Continuous Improvement Services, North Carolina State University – Industrial Extension Service

Most problems we face in our work have more than one factor that influences the outcome. Design of Experiments (DOE) can be an effective tool to solve problems that have multiple factors. Yet DOE is often overlooked and underutilized as a tool to solve such problems. Why? Perhaps it is because the fundamental principles of DOE are often not understood. Perhaps it is because there is a fear of the statistical methods that are associated with DOE.

This workshop will cover the basics of a full factorial DOE and demonstrate how it can be applied to many everyday problems we encounter. A hands-on lab is included in the workshop.

Kevin Grayson specializes in quality system development using tools such as Six Sigma, lean manufacturing, the Malcolm Baldrige criteria, and ISO 9000. He instructs both Six Sigma Green Belt and Black Belt classes for NC State University and consults with companies on Six Sigma implementation. Mr. Grayson has served nine terms as a Malcolm Baldrige National Quality Award Examiner, most recently as a Senior Alumni Examiner. Mr. Grayson has B.S. degrees in both electrical engineering and economics from NC State University, an M.B.A. from Brenau University, and an M.S. in electrical engineering (1993) from UNC-Charlotte. Kevin is certified with ASQ as a Certified Quality Engineer (CQE), a Certified Quality Auditor (CQA), and as a Certified Six Sigma Black Belt (CSSBB) and Master Black Belt (MBB) from NC State. Mr. Grayson is a certified Plexus Trainer-Coach for both ISO 9000, QS 9000, and TS 16949.

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Session 8: Implementing ISO 14001: See How ISO 14001 is Implemented at the NC Zoo

Virginia Wall, ISO 14001 Management Representative, North Carolina Zo

The North Carolina Zoo received an ISO 14001 certification from the American Quality Assessors in 2002. They were the first zoo in the United States, and the first agency of the North Carolina government to receive this certification.

ISO 14001certification includes a set of environmental management requirements to identify and manage environmental impacts that may result from the routine conduct of zoo business. Examples of environmental impacts might include excessive water consumption, generation of significant paper and cardboard waste or air quality degradation from bus and tram exhaust emissions. The Zoo's horticulture section received the initial certification in 2002. The Hanes Veterinary Center was certified in 2005 and the animal care section in 2008. In time, all sections of the Zoo will carry ISO 14001 certification. Ms. Wall provides a walk on the wild side for environmental management systems.

Virginia Wall has served as the curator of horticulture, North Carolina Zoological Park for over twenty-two years. She has presented over 40 seminars and training sessions ranging from OSHA compliance to ISO 14001 Environmental Management System Internal Auditor Training. During her career she has won many honors with the latest being the Department of Natural Resources Sustainability Award – Group Projects First Place Award for saving more than 3.3 million gallons for water and reducing costs by $27,852 in a year. Ms. Wall has a B.S. from Kansas State University, agriculture, landscape horticulture. She resides in Asheboro, NC.

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Session 9: Design of Experiments II: Participate in a Hands-on Demonstration to Understand the DOE Quality Tool

Kevin Grayson, Manager of Continuous Improvement Services, North Carolina State University – Industrial Extension Service

Most problems we face in our work have more than one factor that influences the outcome. Design of Experiments (DOE) can be an effective tool to solve problems that have multiple factors. Yet DOE is often overlooked and underutilized as a tool to solve such problems. Why? Perhaps it is because the fundamental principles of DOE are often not understood. Perhaps it is because there is a fear of the statistical methods that are associated with DOE.

This workshop will cover the basics of a full factorial DOE and demonstrate how it can be applied to many everyday problems we encounter. A hands-on lab is included in the workshop.

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Session 10: Quality System Documentation: Current Key Resource or Relic from Days Gone By

Staci Varner, Quality Assurance Manager, SynTec Seating Solution

Admittedly, quality system documentation is about as exciting as watching paint dry. And in terms of functionality documentation structures are typically big, burdensome binders full of information and requirements that few outside the quality team ever use unless it is to point blame. Without a doubt, the documentation methods of the 70's, 80's and 90's have seen their better days! Today, a few Triad organizations have adopted a locally-developed Microsoft Excel-based quality system that brings quality system documentation out of the Dark Ages and into the hands of every computer user in the facility. We'll take a look at a "live" system, complete with forms, logs, and a host of other quality records. And since it is Excel-based, it is easily accessed, easily locked, and easily trained. This is a system that combines ownership, accountability and access in a way that makes the quality system documentation a key resource.

Staci Varner launched her career in quality assurance 15 years ago by writing her first quality manual for an automotive wire harness manufacturer. This led her into the development of the procedures necessary to implement that manual and resulted in her heading the quality efforts for that facility. Three organizations and five quality systems later, she has benchmarked, improved, and implemented a unique documentation style that keeps accessibility and accountability at the forefront. Her experiences include 2 years as a quality coordinator, followed by 13 years of quality management and consulting, primarily in the automotive supply line. In addition to quality assurance, Ms. Varner is also leading the environmental compliance efforts for SynTec Seating Solutions.

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Session 11: Common Nonconformances: Understand the Most Common Non-conformances Found During Registration and Conformance Audits

Steve Barfoot, President, Advantage International Registrar, Inc.

Some nonconforming requirements are commonly found during the initial registration and subsequent conformance audits. This session will describe common non-conformances and what impact they can have on your certification. This is a session for any company that is currently certified or considering implementing an ISO 9001 quality management system or a system based on ISO 9001, such as AS 9100, ISO/TS 16949, ISO 13485, ISO 17025, etc.

Steve Barfoot is currently the President of Advantage International Registrar, Inc., an ANAB accredited Registrar based in Raleigh. He specializes in management system assessment, evaluation and registration services in ISO 9001, AS 9100 and ISO 14001 and has over 17 years of industrial background in the aerospace industry and over 15 years audit experience in quality systems and ISO programs. Mr. Barfoot is an RABQSA ISO 9001 Quality System Lead Auditor, an RABQSA AS 9100 Lead Assessor, an IATF TS 16949 certified Lead Assessor, a senior member of ASQ, and an experienced trainer and facilitator.

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Session 12: Learn the Requirements of ISO 13485 and How they Apply to the Medical Device Industry

Christine Forcier, Program Manager, Medical Sector, Intertek

For medical manufacturers seeking new market-entry opportunities, conformity with regulatory requirements is most often a prerequisite. Those who want to compete effectively should also have in place a properly implemented and maintained quality management system. To satisfy these QMS needs, many manufacturers are discovering the benefits of certification to ISO 13485. ISO 13485 provides a set of quality management system requirements for medical device manufacturers. Based on a process approach to quality management, it focuses on what the manufacturer does to provide safe and effective medical devices. It is currently recognized in most major markets (including the EU, US, Canada, Japan, and Taiwan), and will very likely become widely adopted by other regulatory authorities around the world. Ms. Forcier will help you understand the requirements of ISO 13485 and how they can be implemented within your organization.

Christine Forcier has been with Intertek since 1991, where she developed her knowledge of conformity assessment services for the medical industry, being involved directly with product safety testing and certification and management system registration. Ms. Forcier is Intertek's program manager for the Medical Sector in North America and, as such, was Intertek's representative on the Industry Working Group which was consulted by Health Canada throughout the development of the CMDCAS program. She continues to represent Intertek at the regular Registration Body Forum meetings with SCC and Health Canada. In addition, she has led Intertek's application process for recognition by FDA under the Inspection by Accredited Persons Program and is also involved in several other international initiatives to maintain and expand the organization's capabilities to better serve the medical device market. Ms. Forcier is also a Lead Auditor and she was one of the first to obtain the Health Canada CMDCAS Auditor Certification status in November 2000. Ms. Forcier holds a M.B.A. from Toronto's Rotman School of Management.

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Session 13: North Carolina Aerospace Alliance – Fostering Growth in the Aerospace and Defense Sectors

Raymond Jones, Chief Executive Officer, VX Aerospace Corporation and Chair, North Carolina Aerospace Alliance

This session will provide a brief discussion of the origin of the North Carolina Aerospace Alliance (NC AA), its current mission and the future direction. Additional information will be provided on the Defense Machining Initiative, the Reverse Engineering Initiative, and the various funding programs in North Carolina, all of which are designed to foster job growth in the Aerospace and Defense sectors. The benefits of joining the NC AA are numerous, and range from Defense Supplier Conferences, association based insurance, access to funding, discounts on products and services, and workforce development assistance.

Mr. Jones has over twenty-five years of leadership and management experience in a wide range of industries. He earned a B.S. in Aerospace Engineering from the U.S. Naval Academy and a J.D. from George Mason Law School. He has both fixed-wing and helicopter flying experience. He is an experienced entrepreneur, having run two successful technology companies before starting VX Aerospace in 2005. In past positions, Mr. Jones worked as an aerospace engineer in the defense industry in Virginia, a corporate financier with Shearson Lehman in NY, and an intellectual property law specialist with IP Law Global and Finnegan Henderson in Washington DC. Mr. Jones is currently the Chair of the North Carolina Aerospace Alliance.

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Session 14: Energy Management System: Hear the Latest on the New Emerging Standard

Phil Mintz, Manager of Continuous Improvement Services, North Carolina State University – Industrial Extension Service

ISO 50001 continues to be on a fast track for release as the international energy management system standard by 2011. The work by the US Technical Action Group (US TAG) and the Project Committee 242 (PC 242) has resulted in a current committee draft (CD) version of the future standard which includes direction on technical requirements on energy use controls as well as overall management system guidelines. Hear the latest developments with the standard and see how it will integrate into your current certified management system.

Phil Mintz leads a team of IES delivery specialists providing a variety of business improvement tools, including ISO 9000 quality management systems, Six Sigma, lean manufacturing and environmental, health, and safety solutions. Mr. Mintz also facilitates training, implementation, and auditing activities to develop and maintain business quality systems statewide. He has more than 20 years of manufacturing and engineering experience. Before joining IES, he was a technical consultant to the US Navy Procurement Office. He also worked for the Lockheed-Martin Engineering and Sciences Company in Hampton, VA, where he performed project cost estimating and analysis at NASA Langley Research Center.

Mr. Mintz has a B.S. in engineering operations from NC State University and an M.S. in industrial engineering from NC A&T State University. He is a trained Six Sigma Black Belt and facilitates NC State University Green Belt training across the state. He is also an experienced facilitator for Medical Device quality systems (ISO 13485) and a PLEXUS Quality Systems Trainer for ISO 9001, and ISO/TS 16949. Phil serves as a member of the US Technical Advisory Group to ISO Project Committee 242 Energy Management.

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Session 15: North Carolina Military Business Center: Understand the Military Business Environment in North Carolina

Rick Gilmore, Triad Region, North Carolina Military Business Center

The North Carolina Military Business Center (NCMBC) is a business development entity of the North Carolina Community College System, headquartered at Fayetteville Technical Community College (FTCC). The mission of the NCMBC is to leverage military and other federal business opportunities for economic development and quality of life in North Carolina. The NCMBC's primary goal is to help existing businesses identify, bid on and win military and other federal contracts. The Department of Defense spends over $270 billion in procurement each year, including $3.6 billion in North Carolina in 2008. With six major military bases and the fourth highest number of military personnel in the country, North Carolina created the NCMBC to leverage more of this business for firms in the state.

The NCMBC connects North Carolina firms to current government contracting opportunities two ways – with a team of business development specialists across the state, and electronically with www.MatchForce.org. Mr. Gilmore will explain how the NCMBC can assist with opportunities in the military sector.

Rick Gilmore is a business development specialist with North Carolina Military Business Center at the Nussbaum Center in Greensboro. He joined the North Carolina Military Business Center in October 2006 and his geographic territory is from Alamance to Burke County and covers the machining, manufacturing, furniture and lumber industries for the entire state.

Mr. Gilmore worked with Western Electric and AT&T before moving to the Guilford Center with AT&T, which transitioned to Lucent and his division was then sold to General Dynamics for a total of nineteen years. Of those nineteen years, ten years were spent as a project manager and nine years were as an account executive in telecommunications sales to the US military. After leaving General Dynamics he spent two years in sales with SIGCOM in Greensboro as a business developer working primarily with the US Air Force selling physical security products.

A native of Hillsborough, he has lived in Elon for twenty years. Mr. Gilmore is a US Army veteran and graduated from East Carolina University with a BS in business and hold a Masters Certificate from George Washington University in project management.

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Session 16: Lean Principles: Learn how Lean Practices can Eliminate Waste in Your Company

Steve Laton, Product Leader for Lean Services, North Carolina State University – Industrial Extension Service

Lean manufacturing is a systematic methodology that identifies and eliminates all types of waste or non-value-added activities in manufacturing operations, service industries and administrative services. Whether you are manufacturing a product or providing a service, there are components that are considered "waste." Lean concepts are about creating more value for customers by eliminating activities that are considered waste. Any activity or process that consumes resources, adds cost or time without creating value becomes the target for elimination. Lean focuses on improvements in the entire business process. It is the business process system that can significantly improve a company's profitability. This session will highlight the basic lean principles and concepts, including a simulation. This hands-on exercise and lecture will show how lean practices can be applied to manufacturing, administration, hospitals and healthcare organizations.

Steve Laton is based in Albemarle and works with clients from Murphy to Manteo. He has developed and continues to refine a Senior Management Coaching program, based largely on the Toyota Production System. Mr. Laton has more than 20 years of experience in applying the TPS to manufacturing operations. The Senior Management offering has been well received by many companies, and is in growing demand as companies large and small seek to improve the implementation and sustainability of a real lean culture in their organization.

Mr. Laton worked with Collins & Aikman for 35 years as an industrial engineer at the corporate, plant and division level. He was vice president of operations for Racemark International, a tier one and aftermarket accessory mat supplier prior to joining IES. Mr. Laton received his B.S. in textile technology from NC State University with a minor in industrial engineering.

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Session 17: Aerospace Quality Systems AS 9100: Understand the New Requirements and Terminology for AS 9100 Revision C

Rick Kozlin, QSR Lead Auditor, UL DQS

Earlier this year Revision C of the AS 9100 standard was released. This revision added some new requirements and terminology. This session will outline the new requirements and the rationale for the additions and deletions and also explain terminology such as risk, special requirements, critical items, key characteristics, project management, configuration management and risk management. This information will assist companies in their implementation and certification to AS 9100C.

Rick Kozlin has been a UL QRS lead auditor since June 1997, a client manager and AS 9100 regional lead reviewer. His current industrial experience includes over 50 SIC codes. Mr. Kozlin worked 15 years at Pratt & Whitney Aircraft GPD WPB, FL as a project engineer (F100 program) and 6 years at Ford EFHD Ypsilanti, MI in fuel injection engineering. He has 21 years manufacturing experience in a variety of industries including: electromechanical, electronic, wire and cable, aerospace and automotive. He worked in many departments including: production engineering, project material control, manufacturing engineering and project engineering. Mr. Kozlin interfaced with all departments on a daily basis including: top management, design, structures, material lab, quality, production, purchasing, finance, maintenance, product support, test labs, shipping, receiving, customer and government representatives. He has conducted over 900 audits /1850 audit days auditing: ISO9000:1994 ISO9001:2000 / QS9000:1997 / QS9000:1998 / Chrysler MQAS /AS9000:1997 / AS9100:1999 / AS9100:2004/ TS16949:2002.

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Business Retention and Expansion Lunch: Learn about the Opportunities of the NC Department of Commerce

Uconda R. Dunn, Existing Industry Specialist, Charlotte Region, NC Department of Commerce

As an existing industry specialist, Uconda Dunn works in 12 counties providing support for existing companies in the areas of expansion and retention. She regularly provides referral services for industry in the areas of workforce development, training, process improvements and infrastructure enhancement. Currently, Ms. Dunn is supervising a state pilot program which focuses on layoff aversion. This one-year program places two supporting positions in the Charlotte regional office to provide support for small to mid-size businesses. A native of Edgecombe County and a graduate of UNC-Chapel Hill, Ms. Dunn now lives in Charlotte.

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