At the heart of it all is you—our clients and stakeholders. Every day we come to work with a single question in mind: how can we better serve you and the multiple industries across the state of North Carolina. 

In 2018–19, IES: 

• Utilized internal resources to work more closely with colleagues at the College of Engineering to better execute the mission of the university
• Supported a Client Engagement Team, applying best practices around client interactions 
• Implemented Client Care Initiatives to ensure effective preventive or corrective action response to the voice of the client from survey or course evaluations
• Delivered approximately 350 industry fee-for-service projects, utilizing 30 IES Extension Specialists and Regional Managers 
• Delivered 113 open enrollment courses, and workshops for a total of 30,810 contract hours, serving 1,500 students 
• Offered nine online courses serving 71 virtual students