Annual Report 2019-20
Goal 4: Clients & Stakeholders
At the heart of it all is you—our clients and stakeholders. Every day we come to work with a single question in mind: how can we better serve you and the multiple industries across the state of North Carolina?
In 2019–20, IES:
- Utilized internal resources to work more closely with colleagues at the College of Engineering to better execute the mission of the university
- Supported a Client Engagement Team, applying best practices around client interactions
- Implemented Customer Care initiatives to ensure effective preventive or corrective action response to the voice of the customer from feedback through survey, course evaluations, and correspondence
- Delivered approximately 291 industry fee-for-service projects, utilizing 30 IES Extension Specialists and Regional Managers
- Delivered 89 open enrollment courses, and workshops for a total of 31,181 contract hours, serving 1,432 students
- Offered seven online courses serving 67 virtual students
In all, IES recognized approximately $1.49M in fees for industry project services and $986,870 in open enrollment and professional learning state appropriated receipts.
Sales Performance
|
Product Area |
|
|
Management Systems and Quality: |
$386,586 |
|
Business Growth and Innovation: |
$15,675 |
|
Leadership and Organizational Development |
$30,431 |
|
Open Enrollment and Online Courses: |
$986,870 |
|
Environmental Health and Safety: |
$496,057 |
|
Process Optimization-Manufacturing and Related for Profit: |
$150,701 |
|
Process Optimization-Health Care, Government, NonProfit: |
$171,415 |
|
Evaluation Services and Resource Development: |
$116,970 |
Federal Grants and Contracts
IES was also awarded the following federal grants and contracts during the 2019–2020 calendar year, including:
|
Grant Title |
Government Entity |
Year Awarded |
Award Amount |
Award Type |
|
* The Robotics/Automation and Cybersecurity Knowledge Sharing Coordination Network (TRACKS-CN) |
The National Science Foundation Advanced Technological Education Program |
2020 |
$443,619 |
Grant |
|
Manufacturing Extension Partnership Center for the State of North Carolina |
National Institute for Standards and Technology Hollings Manufacturing Extension Partnership Program |
2020 |
$3M |
Ongoing Co op. Agreement |
|
NC Manufacturing Emergency Assistance Program |
NIST MEP CARES Act Funding |
2020 |
$1.5M |
Co op. Agreement |
* The NSF Advanced Technological Education (ATE) program funds projects that focus on the education of technicians for high-technology fields. NC State Industry Expansion Solutions and NCMEP are anticipated to receive $443,619 to support an NSF ATE Coordination Network project entitled “The Robotics/Automation and Cybersecurity Knowledge Sharing Coordination Network”, (TRACKS-CN) sometime in 2020.