Conflict Resolution & Negotiation Skills

Course Details:

Cost: $205.00

Negotiation skills are an invaluable asset to anyone who regularly has to overcome differences between individuals, groups, departments, etc. to create positive, sustainable outcomes.


Within a large organization people often underestimate the differences in needs, values, and expectations between groups or individuals that exist within the same organization and therefore enter into engagements with those parties unprepared (and encounter frequent conflict).


This course is designed to teach participants a simple preparation process and practical communication techniques that will dramatically increase the likelihood of reaching successful outcomes that will last. The skills, as they are taught in this course, can be applied to the smallest situation all the way through to official, large-scale negotiations.

Contact Hours:

10 Professional Development Hours (PDH)


NC State University is certified by the North Carolina Board of Registration for Professional Engineers and Land Surveyors (NCBELS) as a provider of PDH Continuing Education Units.


Ten (10) contact hours represents the estimated time to complete the online course, including exercises. However, actual times may vary from user to user.


NC State University has proudly partnered with national communications authorities David Snyder and Joshua Barricklow to bring you this online course.


David Snyder, author of the internationally acclaimed business books, How To Mind Read Your Customers, and How to Hire a Champion,  works with clients nationwide to help build high performing teams. He is a national authority on using sophisticated performance metrics and team competency analysis to study and improve organizational performance, teamwork, efficiency, project management and sales. He holds a graduate degree in psychology from Harvard and an undergraduate degree in English and Comparative Literature from the University of North Carolina at Chapel Hill. His clients include financial institutions, health care organizations,  pharmaceutical companies, educational institutions, manufacturers, trade shows and biotechnology leaders.


Joshua Barricklow holds a graduate degree in Management and Organizational Communication and has taught organizational development and communication at such institutions as Northeastern University, Tufts Medical School, and Harvard University.  As a professional trainer and organizational consultant, Joshua works with Fortune 500 companies, as well as large academic and non-profit organizations, to develop and deliver education and training solutions in the areas of sales effectiveness, management, change leadership, professional development, and professional communication.


This course is available online, 24/7.


Upon approval of your purchase and successful check-out, you will be securely linked to this online course.  You will then have twelve (12) months to complete this course to earn your professional development hours.

Course Info


For location details and single session sign-ups:



Online Course

This course is delivered on-demand, electronically.

On-Site Availability

Any of our open enrollment classes can be brought on-site. Please Contact Us for more information.