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Leadership Essentials for Frontline Leaders

Course Details:

Certificate Program Overview

NC State Industry Expansion Solutions (IES) has developed a transformative leadership certificate program that combines direct application of key leadership concepts and skills. It also supports the development of key leadership skills and competencies important to the success of frontline leaders.


A recent DDI study across 40+ years of research illustrates the positive impact DDI’s Interaction Management® (IM) curriculum has on leaders, employees, and the business. The research shows that:

  • 81% of direct reports whose leader attended IM reported increased engagement.
  • 8.5 of out 10 clients report that DDI solutions lead to measurable change and sustainable outcomes year after year.
  • 77% of organizations report decreased turnover.

Who Should Participate in the Program?

Recently appointed supervisors or group leaders and employees, promoted from the ranks, to frontline leadership roles currently managing employees.

Participation Benefits

  • Enhance your leadership communications
  • Build your team’s capabilities and capacity through developmental delegations
  • Grow leadership capabilities using 360° feedback from employees, peers and supervisor
  • Effectively coach and develop employees to enhance productivity, efficiency and morale
  • Encourage people to take ownership of, and be accountable for, their work performance
  • Support ambitious change efforts
  • Improve the organization’s overall culture

To learn more about the Key Elements of the Program as well as a short description of each module, please visit the program information here.

Professional Development Credits

Participants will earn 39 Professional Development Hours (PDHs) upon the successful completion of the program.  HR Professionals can apply a total of 23 PDCs towards their SHRM-CP or SHRM-SCP recertification requirements.

Leadership Essentials for Frontline Leaders Program Schedule

Contact us if you are interested in scheduling this program at your location.

Program Cost:

$2195.00 per Participant
Fee includes all course workbooks and materials for each module, two digital course electives, a custom Leadership Mirror 360° Assessment, MBTI Step II Assessment, Individual Development Plan and 3 one-hour coaching sessions for each participant.

Leadership Essentials Program Instructors

To best meet the diverse needs of our clients, we have selected a group of instructors with more than 50 years of combined off industry knowledge and leadership expertise to support your learning and development needs throughout this program. Meet your instructors:

Chris Hartley

Lean Improvement Specialist | Leadership Essentials Instructor/Coach
Email: | Phone: 336-684-3538

Bill Iacovelli

Lean Improvement Specialist | Leadership Essentials Instructor/Coach
Email: | Phone: 704-750-0804

Nora Milley

Lean Improvement Specialist | Leadership Essentials Instructor/Coach
Email: | Phone: 919-335-6649

Leressa Suber

Evaluation and Talent Development Specialist | Leadership Essentials Instructor/Coach
Email: | Phone: 919-515-1080


What Happens If I Miss A Session?

Because this program is designed to be a cohort experience, participants are strongly encouraged to attend all instructor-led sessions to receive a certificate of completion. However, participants will be allowed to make-up one session (two modules) online through the DDI portal. (Or, you can take these modules to gain additional knowledge on topics outside the reach of the program.)

Non-DDI sessions must be scheduled for make-up with the IES program manager.

Course Info


For location details and single session sign-ups:



Leressa Suber, PHR, SHRM-CP
Bill Iacovelli
Chris Hartley
Nora Milley

Upcoming Dates

There are no courses scheduled at this time. If you would like to be notified when the course is scheduled or suggest a course, please fill out this form.

On-Site Availability

Any of our open enrollment classes can be brought on-site. Please Contact Us for more information.