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Continuous Improvement


Today’s successful organizations are flexible, efficient and responsive to change. They have efficient processes, and a safe working environment for employees who are engaged and committed to results.

IES’s continuous improvement solutions prepare organizations to implement the behaviors that ensure a continuous flow of value to the customer. Here are some of the many services we offer.

ISO Quality Management

More and more often, customers require their suppliers be certified to
one or more standards and certification is frequently required for government contracts and international export. IES experts coach and support clients through the certification process, with training tailored to each company’s unique needs. We can assist you toward certification in the following featured standards:

  • ISO 9001 (General Industry)
  • IATF 16949 (Automotive)
  • AS 9100 (Aerospace)
  • ISO 13485/21 CFR 820 (Medical Device)
  • ISO 14001 (Environmental)
  • ISO 45001

Other onsite services include quality management standards overview, internal auditor training and quality core tools, including Advanced Product Quality Planning (APQP), Part Production Approval Process (PPAP), Failure Mode and Effects Analysis (FMEA) and control plans, to name a few.

Industrial & Systems Engineering

Consistent quality and minimal variation across products equals more satisfied customers. Using Industrial & Systems Engineering strategies like work measurement time and motion studies, facilities layout improvement, statistical process control, measurement system analysis, design failure mode effects analysis, failure mode and effects analysis, work instruction and training modules, ergonomic assessments, supervised student projects and cost estimation ensures that productivity, quality and operations are efficient and effective.

Practical Project Management

Often, workers, with no formal project management experience, are tasked to lead major projects. Practical Project Management teaches the tools, techniques and best practices necessary for confidently managing projects through planning, execution, monitoring and review.

Business Growth & Innovation

Whether you want to grow your business by entering new markets, creating innovative products or improving your marketing message—IES can help with multiple Business Growth and Innovation solutions. Innovation fuels organizations for survival and growth in the future. Our Innovation Academy equips your staff with a complete “Innovation system” with tools, training and approaches that greatly increases innovation speed. We offer many solutions, including innovation academy, technology driven market intelligence and tech scouting.

Performance Excellence Coaching

The Baldrige Model for Performance Excellence encapsulates our intent to develop and institutionalize a comprehensive, organization-wide, strategic-level Continuous Process Improvement (CPI) approach. We capitalize on using knowledge from other role model organizations and validated business practices to help you improve every business process within your organization.

Using a systems perspective, we challenge you to examine processes and eliminate steps in core processes that add little to no value. In other words, the aim is to take high performing organization to the next level, by reviewing how to maximize value and eliminate waste in all environments—operational, support and otherwise. We help you fully integrate Continuous Process Improvement across the key processes of leadership, strategic planning, customer focus, data analytics, knowledge management, workforce engagement, operations and their corollary results.

The model is built upon eleven core principles and concepts. These principles and concepts are the foundation for integrating key performance requirements within a results-oriented framework. These core principles and concepts are: Visionary Leadership, Customer-Driven Excellence, Organizational and Personal Learning, Valuing Employees and Partners, Agility, Focus on the Future, Managing for Innovation, Management by Fact, Public Responsibility and Citizenship, Focus on Results, and Creating Value Systems Perspective

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