Chris serves as a Lean improvement specialist working with hospitals, physician’s offices, public health departments, government agencies and many other types of organizations to teach and guide them through their lean journey. Chris has over 15 years of process improvement and project management experience in government, hospital, and laboratory service industries. Chris’ responsibilities include teaching classes, training on-site with organizations to lead them through their lean journey, and coaching and mentoring personnel to become lean leaders in their respective organizations. Chris has led Kaizen teams to see dramatic decreases in throughput in hospital emergency departments, decrease in time to hire for human resource departments, as well as increasing capacity and production for multiple government agencies. Chris holds certifications as a Lean Six Sigma Black Belt; DDI Leadership Content Facilitator; and The Culture Works - All In Culture Course. Chris has a B.S. in psychology from the University of North Carolina, Chapel Hill. Chris operates out of the Greensboro, NC office servicing North Carolina and Virginia to bring the lean message to healthcare organizations.