Cynthia is the office manager for the Kannapolis office and program assistant to Cheryl Smith. She also provides administrative support across the state to the Regional Managers. She joined IES in 2001. Prior to joining IES, Cynthia worked at the University of North Carolina at Charlotte from 1994 to 2000 as database manager in the Office of Research Services. Before that Cynthia was employed in the James H. Quillen College of Medicine at East Tennessee State University in the Department of Surgery as an administrative secretary from 1984 to 1993. Cynthia has a certificate in clerical studies from Virginia Highlands Community College in Abingdon, Va. She has taken additional business administration courses from East Tennessee State University.