Cynthia is the office manager for the IES Concord office. She is an IES program assistant and also provides administrative support across the state to the director of standards and regulatory services and team, regional managers, improvement specialists, assistant director of advanced technologies and the manager of the performance excellence program. She joined IES in 2001. Her experience in higher education spans over 30 years. Prior to joining IES, Cynthia worked at the University of North Carolina at Charlotte as a database manager in the office of research services. Before that, Cynthia was employed at the James H. Quillen College of Medicine at East Tennessee State University in the Department of Surgery as an administrative secretary. Outside the office, Cynthia enjoys travelling, reading a good book and writing children’s stories.