Lou Anne Crawley-Stout is a lean improvement specialist with NC State University Industry Expansion Solutions. She has 14 years of experience in public health, government, and hospital performance improvement, training and coaching leaders and staff in lean six sigma and Toyota Production System methodologies and tools to foster a continuous quality improvement (QI) culture. Lou Anne is skilled at facilitating activities that result in improved process flow, workplace organization (5S), standard work, and error reduction; developing quality improvement advisors to initiate and facilitate QI projects; and in training and coaching customers to conduct economic impact/return on investment analysis for population-based and public health QI initiatives, resulting in published manuscripts to share her experiences and lessons learned. Lou Anne earned a B.S. in business management from Indiana Wesleyan University and an MBA at the Indiana Institute of Technology. She is certified as a Project Management Professional and a Lean Six Sigma Master Black Belt. Publications: Crawley-Stout, Ward, See & Randolph (2015). “Lessons Learned from Measuring Return on Investment in Public Health Quality Improvement Initiatives,“ Journal of Public Health Management and Practice, online April 2015. http://journals.lww.com/jphmp/Abstract/publishahead/Lessons_Learned_From_Measuring_Return_on.99774.aspx Reviews: “Highlights from the Public Health Workforce Interests and Needs Survey: The First Nationally-Representative Survey of State Health Agency Employees” by Dr. Jonathon P. Leider. Journal of Public Health Management and Practice, May 2015.