Nora Janette Milley is a management systems and quality improvement specialist with NC State Industry Expansion Solutions (IES). Nora assists organizations pursuing quality management systems registration to achieve their goals through coaching and mentoring in manufacturing, service, automotive and aerospace. Nora leads all the core quality tools which include the training and facilitation of problem solving methodologies, product and process failure mode and effect analysis (DFMEA/PFMEA), and product development processes (APQP). She also trains, coaches and mentors organizations in project management. Even though she specializes in quality systems, she provides support in Lean, Six Sigma and the Baldrige/NCAfE programs. Nora's bilingual ability supports other disciplines within IES when clients require coaching or training for their Hispanic workforce. Nora’s manufacturing and quality experience started in Mexico City, first with the beverage industry and then the automotive industry. Nora has more than 20 years of experience facilitating, implementing, auditing and maintaining quality management systems and quality tools such as ISO 9000, QS 9000, APQP, PPAP and FMEA. For five of those years, she served the automotive industry across North America in project management, process optimization, industrial engineering, problem solving, training and facilitation programs. Nora joined IES in 2006, helping more than 20 companies implement their management systems. She performed over 70 audits and trained over 400 internal auditors in the various standards ISO 9001:2000, ISO 9001:2008, ISO/TS 16949:2002, ISO/TS 16949:2009, AS9100 B and AS9100C. Before coming back to IES, Nora served as director of quality for a manufacturing company serving the aerospace, bio-med and alternative energy industries; as part of the leadership team, she managed the quality and logistics groups and ensured that the company was able to meet AS9100, customer and regulatory requirements. Nora has presented at several ASQ international conferences. Nora has a B.S. in industrial engineering (1999) from Universidad Panamericana in Mexico City. She is an ASQ certified quality improvement associate (CQIA). Nora is a trained auditor in ISO 9001:2008, ISO/TS 16949:2009 and AS9100B and AS9100C. She is also a Plexus system certified instructor for ISO 9001, ISO/TS16949 and automotive core tools such as APQP, FMEA, SPC and MSA.