Dr. Deborah Manzo, a Management Systems and Quality Improvement Specialist and leader of the North Carolina Performance Excellence Coaching Program at NC State Industry Expansion Solutions (IES), was recently awarded a certificate of appreciation for outstanding service to the Nation as a member of the 2015 Malcolm Baldrige National Quality Award Board of Examiners.
Manzo was recognized by Willie E. May, Ph.D., Director of the National Institute of Standards and Technology (NIST) and Under Secretary of Commerce for Standards and Technology.
Serving on the Board of Examiners requires training for and completion of an Independent Review and a Consensus Review of an award application, typically about 200 hours. Additionally, 15-20% of examiners complete a site visit which includes a commitment of up to an additional 150 hours including a seven-day trip to an award applicant’s work site and completing a team report for the applicant.
Manzo has worked for IES since July 2011 and coaches manufacturing, healthcare, education, government and business in leadership, strategic planning, customer focus, knowledge management, data analytics, operations and workforce engagement.