Run your clinic, office or hospital more efficiently with Lean Healthcare

The same Lean principles that have saved businesses enormous amounts of time, energy and money can revolutionize your healthcare operation. Nationwide, healthcare systems are reducing medical costs, finding savings and creating efficiencies with Lean principles. Lean is not merely a new set of tools or techniques to try on the hospital floor, in the examination room or in your records keeping; Lean is a fundamental change in how people in the healthcare organization think.

Lean principles help healthcare organizations create value-added systems, with the end goal of increasing customer service and satisfaction. If you’re interested in improving your processes, help your staff be more satisfied with their work and improve your patient’s experience, we can help you begin your lean journey. Our experts in lean healthcare can provide the lean solutions to support your healthcare organization on many levels:

  • On-site educational programs and workshops to familiarize healthcare professionals with lean methodologies and tools
  • Strategic planning and assessments conducted on-site by our experts to help you determine your best path to continuous improvement and lean transformation
  • Customizable transformation programs to help healthcare organizations with the journey into lean
  • Facilitation of kaizen events and value stream maps
  • Lean coaching and mentoring

Our lean transformation model will make your patients healthier, your employees happier and your organization more effective. We work with hospitals, public health, physician practices, home health, community care and community health.

In addition to our on-site solutions, we also provide public workshops through our partnership with the North Carolina Center for Hospital Quality and Patient Safety.

We also offer Lean Healthcare Certification to help support medical professionals who desire to help create and lead a culture of continuous improvement throughout their organization.

Also, be sure to listen to this podcast and understand how IES helped the NC State Vet School improve efficiency through Lean Veterinary Medicine via Mark Graban.

Why Consider an IES Lean Six Sigma Healthcare Solution?

Healthcare is in the midst of rapid change and providers are being required to manage their processes more efficiently. read our Solution Brief to discover how to streamline processes, build capabilities to sustain new ways of working and make continuous improvement part of everyone’s day-to-day activities.

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IES Lean & Six Sigma Experts

Gene Smith BS, MBB, CLSSBB

Gene Smith BS, MBB, CLSSBB

Program Director, IES Healthcare & Government

Gene Smith leads the IES lean healthcare program and helps healthcare organizations improve their businesses through the understanding and implementation of lean principles based on the Toyota Production System (TPS) and Six Sigma methodologies. Gene and the healthcare team have worked extensively with public health organizations to improve patient service times in clinics, child coordination services, and permitting processes in environmental health services.

Read more about Gene here.

Lou Anne Crawley-Stout MBA, MBB, CLSSBB, PMP

Lou Anne Crawley-Stout MBA, MBB, CLSSBB, PMP

Improvement Specialist IES / Improvement Partners

Lou Anne Crawley-Stout is a lean improvement specialist with NC State University Industry Expansion Solutions. She has 14 years of experience in public health, government, and hospital performance improvement, training and coaching leaders and staff in lean six sigma and Toyota Production System methodologies and tools to foster a continuous quality improvement (QI) culture.

Read more about LouAnne here.

Allison Godwin BS, CLSSGB

Allison Godwin BS, CLSSGB

Improvement Specialist IES / Improvement Partners

Allison Godwin serves as a lean facilitator, coach and mentor for a variety of healthcare and government organizations. As an integral part of the NC State Industrial Extension Service healthcare team, she initiates and advances lean initiatives through her work with Population Health Improvement Partners and the Department of Public Health QI (quality improvement) teams in Raleigh.

Read more about Allison here.

Chris Hartley BA, CLSSGB

Chris Hartley BA, CLSSGB

Improvement Specialist IES

Chris serves as a Lean Improvement Specialist working with hospitals, physician’s offices, public health departments, government agencies and many other types of organizations to teach and guide them through their lean journey. Chris has over 15 years of process improvement and project management experience in government, hospital, and laboratory service industries.

Read more about Chris here.

Karen Reed MS, CLSSGB, CPHQ, CPPS

Karen Reed MS, CLSSGB, CPHQ, CPPS

Improvement Specialist IES

Karen brings her expertise in the science of improvement to the design, measurement and coaching of individuals and organizations. As part of the IES Lean Six Sigma Healthcare and Government team, Karen has facilitated rapid improvement events with hospitals and local health departments focused on care improvement, value based purchasing metrics, readmission reduction and revenue capture.

Read more about Karen here.

Lauren Lushia MBA, MBB, CLSSBB

Lauren Lushia MBA, MBB, CLSSBB

Improvement Specialist IES

Lauren Lushia comes to IES with over 11 years of Lean, Six Sigma and Operational Excellence experience. During her career in Lean and Six Sigma, Lauren has progressed through many roles leading teams, teaching and applying Lean and Six Sigma. Her work has included leading projects and teams within HR, parts fulfillment, finance, technology, service, manufacturing and in call centers.

Read more about Lauren here.