2018-19 Annual Report

Goal 4: Client & Stakeholders

At the heart of it all is you—our clients and stakeholders. Every day we come to work with a single question in mind: how can we better serve you and the multiple industries across the state of North Carolina. 

In 2018–19, IES: 

  • Utilized internal resources to work more closely with colleagues at the College of Engineering to better execute the mission of the university
  • Supported a Client Engagement Team, applying best practices around client interactions 
  • Implemented Client Care Initiatives to ensure effective preventive or corrective action response to the voice of the client from survey or course evaluations
  • Delivered approximately 350 industry fee-for-service projects, utilizing 30 IES Extension Specialists and Regional Managers 
  • Delivered 113 open enrollment courses, and workshops for a total of 30,810 contract hours, serving 1,500 students 
  • Offered nine online courses serving 71 virtual students

In all, IES recognized approximately $1.95M in fees for services and $913,305 in open enrollment and professional learning state appropriated receipts.

Product Area

Management Systems and Quality:

$677,640

Business Growth and Innovation:

$82,396

Open Enrollment and Online Courses:

$913,305

Environmental Health and Safety:

$405,967

Process Optimization-Manufacturing and Related for Profit:

$210,527

Process Optimization-Health Care, Government, NonProfit:

$281,331

Evaluation Services and Resource Development:

$147,855

Minerals Research Lab:

$140,800

IES was also awarded the following federal grants and contracts during the 2018–2019 calendar year, including:

Government Entity

Year Awarded

Award Amount

Award
Type

Project Duration

Susan B. Harwood Training Grant, Disater Preparedness

Occupational Safety &
Health Administration

2018

$232,000

Grant

9 mths

Manufacturing Extension Partnership Center for the State of North Carolina

National Institute of
Standards & Technology

2018

$3,036,183

Cooperative Agreement

1 yr

United States Department of Defense Office of Economic Adjustment

UPGRADE

2019

$2.6M

Cooperative Agreement

1.5 yr