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Annual Report 2019-20

IES Services & Solutions

Standards & Regulatory Services

We offer a multitude of solutions that prepare organizations to consistently focus on improving their operations and meeting their client requirements. We coach our clients to implement processes to ensure their objectives are achieved and to provide exceptional value to their clients. This is accomplished through ISO-based services, Performance Excellence Coaching, Industrial Systems Engineering and Student Projects.

Environmental, Health & Safety

Our full collection of environmental, health and safety services includes training, customized solutions and certificate programs. They are designed to support environmental stewardship, worker safety and compliance with federal and state health, safety and environmental standards and regulations. This year, we introduced several new courses including OSHA #7215 Crystalline Silica, OSHA #2225 Respiratory Protection, OSHA #3085 Principles of Scaffolding, OSHA #2045 Machine Guarding and OSHA #7210 Pandemic Illness and Workplace Preparedness. Additionally, in an effort to meet the changing needs of our clients, we now have the ability to offer many of our courses and training topics in a virtual training format. 

Leadership & Organizational Development

We introduced a new suite of solutions this year designed to help organizations address complex leadership and organizational development challenges like enhancing or transforming organizational culture, developing a talent strategy or succession plan to support business continuity and growth, cultivating company leadership or optimizing organizational performance. With these new tools, we are able to create custom leadership development programs to support small and mid-size business’ ability to address gaps in talent and support their business strategy. 


Our cybersecurity services include training, ready-built materials and tools and customized gap assessments. We focus our cybersecurity gap assessments around the NIST 800-171 standards and Defense Federal Acquisition Regulations (DFARS) cybersecurity requirements. Our ready-built materials include awareness campaign materials that any business can use to enhance their own cybersecurity training and an assessment and planning tool for the NIST 800-171 standard. 

Instructional Design

IES designs and develops online, face-to-face, and hybrid course content that integrates the latest trends in instructional design and technology, multimedia and content presentation to facilitate learning and knowledge retention. Our instructional design services include learning needs analysis, development of instructional materials and evaluation of existing programs.

Process Optimization

We offer a suite of Lean and Six Sigma continuous improvement solutions, tailored to your specific organization, that help improve performance and reduce variation. Our hands-on training, coaching and mentoring can guide your team through the journey. 

Lean is a practice that improves processes by reducing waste through harnessing the drive of the total organization. When rigorously applied, it can have positive impacts on cost, quality and delivery of services. 

We also offer Six Sigma solutions (DMAIC) that utilize statistically driven methodology for reducing variation and eliminating defects in both products and processes. 

Evaluation Services & Resource Development

IES designs and delivers a comprehensive approach to evaluation, ensuring high-quality, rigor and client-focus for all of our projects in North Carolina and beyond. Our resource development services include comprehensive program evaluation, organization agility assessments and research and evaluation capacity building. We also offer scouting and reviewing potential grant opportunities, developing proposal concepts, facilitating the proposal development process and playing as active a role as desired in writing the proposal. All of these services leverage our evaluation expertise in order to ensure that proposals contain a rigorous evaluation component that is most attractive to funding sources. 

Open Enrollment & Professional Learning

We offer a broad range of strategic development, training and learning solutions for a wide variety of organizations. This year, we instructed classes in numerous locations throughout the states of North and South Carolina and converted seven face-to-face instruction courses into a virtual instructor led training format due to the COVID-19 pandemic.