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  • NC DHHS Creates Lean Facilitator Team

    NC DHHS wanted a cost-efficient way to deploy Lean tools throughout the entire organization IES Solution Lean Facilitator Certification Benefits Lean Facilitator-led kaizens across the state have resulted in improved timeliness and accuracy in ten different counties.

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  • Making Safety Count

    Cascades Tissue’s heavy industrial work environment, by its very nature, poses risks to its employees. Management wanted to take every opportunity recognize and eliminate risks on the facility floor.

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  • Richmond County Improves Customer Care with Lean

    In 2015, Richmond County was invited to participate in the Department of Health and Human Services sponsored Lean Improvement Initiative. Within the Richmond County Department of Social Services (DSS), all customer inquiry calls are routed to the Customer Care Center (CCU). Richmond County DSS signed on with the goal of improving its customer inquiry resolution […]

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  • Rock Steady

    After 70 years, the Minerals Research Laboratory remains a pioneer. In 1946, when the Tennessee Valley Authority and NC State’s College of Engineering worked together to fund the Minerals Research Laboratory, they probably wouldn’t have guessed that their new building would one day be located in Asheville’s trendiest neighborhood.

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  • Small Shop, Big Results

    Oowee Products, a small manufacturer of specialty beverage accessories, started as a hobby in its founder’s home workshop; as it grew, the company needed to standardize its processes and streamline its operations.

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  • RFR Sees Staggering Results from Six Sigma

    Situations that seem at first glance like disasters, can sometimes turn out to be opportunities in disguise. That’s exactly what Oxford-based manufacturer RFR Metal Fabrication discovered when a valued customer came to them with a big problem.

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  • Changing Lanes

    GESIPA® Fasteners USA, Inc. was directed by its German parent company to enter the North American automotive parts market, but the company lacked the appropriate certification. GESIPA® earned certification and
    retained $600,000 in business as a result. The company plans to double its production over the coming years.

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